Claims Management

These seminars will assist employers on managing workers' compensation claims, the return to work process, reviews, and appeals.

Claims Management Module 1 - Introduction

This seminar provides participants with a brief overview of the workers' compensation system. Employers will receive information on some of the law and policies associated with the adjudication and management of claims by WorkSafeBC. Other topics covered include: initial notification, reporting procedures, investigation requirements and how to identify and deal with claims issues. In addition, this module will review some of the recent changes in the processing of claims at WorkSafeBC introduced by WorkSafeBC's online Claims Management Solutions (CMS).

Go to Claims Management Module 1 - Introduction

Claims Management Module 2 - Stay at Work/Return to Work

This seminar focuses on Stay at Work and Return to Work programs. Employers will receive information on developing an effective Stay at Work/Return to Work program. Topics covered include; benefits of having a program, review of the basic elements of a program, developing a return to work plan, outline of the return to work process, evaluating the program, and identifying the appropriate law & policy/practices that are applicable. Promoting stay at work/return to work is beneficial for both the worker and employers.

NOTE: We recommend that participants complete Module 1 prior to registering for Module 2.

Go to Claims Management Module 2 - Stay at Work/Return to Work

Claims Management Module 3 - Preparing a Written Submission

This seminar will assist participants to prepare a written submission for a review or appeal and will provide a better understanding of the review and appeal process in claims related matters. Topics include: understanding the legislation pertaining to reviews and appeals, what decisions can be reviewed or appealed, who can participate, time limits, etc. Participants will be asked to read and participate in a case study/class discussion based on a sample file disclosure to aid in understanding how to prepare a written submission.

NOTE: We recommend that participants complete Modules 1 & 2 prior to registering for Module 3.

Go to Claims Management Module 3 - Preparing a Written Submission

Claims Management Module 4 - Preparing for an Oral Hearing

This seminar has been designed to provide participants with the basic knowledge and skills needed to prepare for and represent the employer at an oral hearing. The session will address the following topics: outline the oral hearing process, overview of the legislation pertaining to reviews and appeals, gathering evidence, types of questions to ask witnesses, preparing witnesses, preparing closing arguments, etc.

Note: We recommend that participants complete Modules 1, 2 & 3 prior to registering for Module 4.

Go to Claims Management Module 4 - Preparing for an Oral Hearing

Claims Management - E-Learning

This online course (90-120 minutes to complete) provides a brief overview of the Workers’ Compensation claims process. Topics include: Introduction to sections of the Act and policies relating to claim matters; Reporting of injury/illness to WorkSafeBC; Review of the various reporting methods to WorkSafeBC; Investigations requirements; Vocational rehabilitation; Permanent disability awards (Pensions); Experience Rating (ER) and the various relief of cost provisions; How to identify and deal with claims issues. Please note that the material in this course is presented from the employer’s perspective. The course includes activities and exercises that are intended to provide the user with some knowledge and skills to manage WorkSafeBC claims.

Go to Claims Management - E-Learning