Technical FAQs
I can't log into my account. What should I do?
If you cannot remember your password, try the "Forgot Your Password".
How do I create an account?
In the top right-hand area, click on “Sign Up”, then click “Create Learner Account” button
Enter your First name, Last name, and email – you can enter a mobile number but we recommend that you use an email. Then, enter your password and confirm the password.
Please read the Terms and Conditions of use, then check off the “I agree to the”, then click on Create Account button.
If you entered an email, you will receive an email to activate your account. If you entered a mobile number, you will receive a received text to activate your account.
Once you’ve activated your account, you can click on “My Profile” and view your account details.
How do I register for a seminar and view seminar details?
In the main page, make sure you are logged in. You are logged in if you can see “My Courses” and “My Profile” in the top right area. If not, please log in or create a new account.
Scroll down and select the type of seminar you are interested in. We have Virtual Education, In-Person Education, E-Learning, and Employer Requested Education. Select the type of Education you want.
Scroll down to the seminar you want, then click on “Course Details” button. We may have a few sessions scheduled, so find the session you want, then click the “Choose” button.
You will now be in the Checkout screen. In section 1, you will notice that the course you selected, and the quantity is 1. If your quantity is more than one, please change it back to 1 because having more than one quantity per course will create issues.
There is no charge for our seminars so the total is always $0.
In Section 2, it will display your Learner account. If you are not logged in, you will either have to log in or create a learner account.
In Section 3, it will ask you to enter your Address. Enter, then click “Purchase for Myself” button.
You are now registered in this seminar. To get details of your seminar, click on “My Courses”, then click “Begin” or “Continue” button.
In the Schedule section, for Virtual seminars, the Zoom link will appear on the day of the seminar. Please log into your online learner account to get the Zoom link to join the virtual seminar.
For in-person seminars, the address of the seminar location will be displayed in the Schedule section.
You can export this session to your calendar by clicking on the “Export to Calendar” button, then save to your calendar.
In the Learner Files area, you can view or download your Handouts and any applicable parking information.
Please note that if you want to register more than one individual, each individual will need to have their own learner account, and then individually be registered for each course.
How to Cancel or Change your registered seminar?
Make sure you are logged into your online learner account. On the top right hand area, click on “My Courses”. You will view all of your courses. Find the course you want to cancel or change, then click the “Continue” button. You will see the date and time of the seminar. Click the “View class” button and you will view the seminar details. In the Schedule area, click the “Cancel Booking” button. It will then ask if you really want to cancel this booking. Click the “OK” button. You are now cancelled from this seminar.
Please note that if you view “My Courses”, your cancel course will still be listed but with no details.
To change your seminar registration to another date/time, click the “Choose Class” button, and view all of the available classes. You can only register for a session where there are still available seats. Find the session you want, then click the “Select” button. You will now view the seminar with the date and time. You can click the “View class” button for more details. The details of the seminar will be in the Schedule section, such as the information on the Zoom link for virtual seminars, and the address for in-person seminars. The handouts will be in the Learner Files section. You have now changed your seminar registration.
I lost my password. How can I access my account?
Go to the login page and click on Forgot Your Password and submit your email account you signed up with. Your password will be emailed to you. If you still experience difficulties, please contact us.
How do I change my password or personal information?
In the admin sidebar, click on “My Profile” in the Account section.
To change your password, click the "Change My Password" button at the bottom of the page. You can also edit your personal information and preferences here.
Please note that you are required to enter your current password whenever you make changes.
The webpage won't come up; it just says "Page not found."
Close all Internet browsers (Internet Explorer, Chrome, Safari, etc.) and then open it again. Try typing the website (including www.) in the address bar, instead of using the link from your email or from your favourites list. You may also need to delete your cache.
Zoom Troubleshooting
Rename Zoom name
Please rename yourself (first and last name) in Zoom so it matches your online registration name so we can mark attendance. If it does not match, we will not be able to mark you as attended.
- In the Zoom in-meeting controls, click Participants
- Hover mouse over your name, then click the ellipses
- Click Rename (a pop-up box will appear)
- In the pop-up box, enter your name used to register
- Click Change
Audio Issues
If you have audio issues, please follow these instructions:
- Click the up arrow on the Mute/Unmute button
- Select Audio settings, then select your headset or computer speaker
- If that doesn't work, try leaving and rejoin the meeting.
How do I clear my browser's cache?
Chrome
In Google Chrome, clearing the cache is done via the Clear browsing data area in Settings. From there, check Cached images and files (as well as anything else you want to remove) and then tap or click the CLEAR BROWSING DATA button.
Assuming you're using a keyboard, the quickest way to Clear browsing data is via the Ctrl+Shift+Del keyboard shortcut.
Without a keyboard, tap or click the Menu button (the icon with three stacked dots) followed by More tools and finally Clear browsing data.
Tip: Choose the beginning of time from the Clear the following items from option at the top of the Clear browsing data window to make sure you get everything.
In Chrome's mobile browser, go to Settings and then Privacy. From there, choose Clear Browsing Data. In this menu, check Cached Images and Files and press the Clear Browsing Data button once, and then again when asked.
Mozilla Firefox
In Mozilla's Firefox browser, you clear the cache from the Clear All History area in the browser's Options. Once there, check Cache and then tap or click Clear Now.
The Ctrl+Shift+Del keyboard shortcut is probably the fastest way to open this tool. It's also available from Firefox's Menu button (the three-lined "hamburger" button) via Options, then Privacy, and finally the clear your recent history link.
Tip: Don't forget to choose Everything from the Time range to clear set of options, assuming that's the time frame you want to clear the cache over.
Internet Explorer
In Microsoft Internet Explorer, the browser that comes pre-installed on most Windows computers, clearing the cache is done from the Delete Browsing History area.
From here, check Temporary Internet files and website files and then click or tap Delete.
Like with other popular browsers, the fastest way to the Delete Browsing History settings is via the Ctrl+Shift+Del keyboard shortcut.
Another option is via the Tools button (the gear icon), followed by Safety and then Delete browsing history.
Tip: Internet Explorer often refers to the cache as temporary internet files but they're one in the same.
Microsoft Edge
In Microsoft's Edge browser, included in their newer versions of Windows, clearing the cache is done via the Clear browsing data menu.
Once open, check Cached data and files and then tap or click Clear.
The fastest way to the Clear browsing data menu is via the Ctrl+Shift+Del keyboard shortcut.
Another option is via the More button (that little icon with three horizontal dots), followed by Settings and then the Choose what to clear button under the Clear browsing data heading.
Tip: Tap or click Show more while in the Clear browsing data menu for additional items you can erase while clearing cached files and images.
Apple Safari
In Apple's Safari browser, clearing the cache is done via the Develop menu. Just tap or click Develop and then Empty Caches.
With a keyboard, clearing the cache in Safari is super easy with the Option-Command-E shortcut.
Tip: If you don't see Develop on your Safari menu bar, enable it via Preferences, then Advanced, followed by selecting the Show Develop menu in menu bar option.
Windows users can delete all of Safari's stored data through the menu button and then Preferences... > Privacy > Remove All Website Data.